Terms & Conditions

Scope to be drafted: full company name, registered office, company registration number and NIF, share capital, RNAAT registration where applicable, email address, telephone number, and the trading name Oh! My Cod Shop. Must identify the seller unambiguously as required for distance contracts. Oh! My Cod, Lda. · NIF 515 482 907 · Rua dos Bacalhoeiros 14, 5.º dto, 1100-070 Lisboa

Scope to be drafted: which sales these terms cover (physical goods and digital content sold through this site, excluding tours and experiences sold on ohmycodtours.com and through FareHarbor); consumer versus business buyers; the moment at which the buyer accepts the terms; the version in force being the one published at the time of the order; how and when we may change them.

Scope to be drafted: prices shown including Portuguese VAT at the applicable rate; currency; that shipping is added at checkout and shown before payment; treatment of pricing errors; VAT treatment for buyers inside and outside the EU; VAT on digital content by country of the consumer; that customs duties outside the EU are borne by the buyer.

Scope to be drafted: the order as an offer; the confirmation email as acceptance; the exact moment the contract is concluded; our right to refuse or cancel an order and on what grounds (stock, pricing error, suspected fraud, undeliverable destination); how the order is filed and whether the buyer can access it; the language of the contract; the technical steps to place the order and how input errors can be corrected before confirming.

Scope to be drafted: accepted methods; the payment service provider and the fact that card data never reaches us; when payment is taken; what happens to an order whose payment fails or expires (Multibanco references in particular); invoicing, the invoicing provider, and when the invoice is issued and sent. Multibanco, MB WAY, Visa, Mastercard and PayPal Stripe

Scope to be drafted: destinations served; shipping costs and how they are calculated; dispatch and delivery times as estimates rather than guarantees; the legal maximum delivery period and the buyer's remedy if it is exceeded; the moment risk passes to the buyer; failed deliveries, refused parcels and unclaimed parcels at pick-up points; incorrect addresses supplied by the buyer. Must cross-reference the Shipping & Delivery page and state that it forms part of these terms.

Scope to be drafted: the 14-day right for distance contracts; when the period starts, including orders delivered in more than one parcel; how to exercise it and the model withdrawal form; the further 14 days to return the goods; who bears the return cost; the deadline for our refund and the refund method; the buyer's liability for diminished value through handling beyond what is necessary. Must cross-reference the Returns & Refunds page. return postage is yours unless the item arrived damaged or wrong You can use our withdrawal form, or simply say so in an e-mail.

Scope to be drafted: the legal exceptions we actually rely on — sealed goods unsuitable for return once unsealed for health protection or hygiene reasons (opened food), goods liable to deteriorate or expire rapidly, and digital content supplied on a non-tangible medium where the consumer has given prior express consent and acknowledged the loss of the right. The wording of the consent checkbox shown before download must be drafted here and matched word for word in the checkout.

Scope to be drafted: the legal guarantee of conformity for goods and its duration under Portuguese law; the guarantee regime for digital content; the presumption period for defects; the hierarchy of remedies (repair, replacement, price reduction, termination); how and within what period the buyer reports a lack of conformity; what is excluded (normal wear, misuse, incorrect storage of food).

Scope to be drafted: labelling obligations under Regulation (EU) 1169/2011; allergen declaration; that the physical label prevails over the website; storage and shelf-life responsibilities passing to the buyer on delivery; that products are supplied for private consumption and not for resale; restrictions on importing food into non-EU destinations being the buyer's responsibility.

Scope to be drafted: what is supplied (files, formats, no DRM); the delivery mechanism and timing; download limits and link validity; the scope of the personal, non-exclusive, non-transferable licence granted; prohibited uses (redistribution, public upload, resale, commercial or institutional use without a separate agreement); reissuing of links; what happens to access if the shop closes. five 30 days The licence is personal, perpetual and non-transferable, and covers as many of your own devices as you like

Scope to be drafted: ownership of the Oh! My Cod name, logo system, the six hybrid creatures, the tagline, photographs, illustrations, editorial content and the e-book texts; the licence granted to the buyer being to read and use, not to reproduce; user-generated content such as product reviews and the licence we take on it; the takedown procedure for infringement claims.

Scope to be drafted: the limits of our liability and, crucially, what cannot be limited against a consumer (death or personal injury, fraud, legal guarantees); site availability and the absence of any uptime guarantee; force majeure, including carrier strikes and harvest failure; the express statement that nothing in this clause restricts the consumer's statutory rights.

Scope to be drafted: a short clause referring to the Privacy Policy, identifying the controller, and stating that the Privacy Policy and Cookie Policy form part of these terms. Must not duplicate the Privacy Policy — a cross-reference, not a second version that can fall out of step with it.

Scope to be drafted: how to complain to us and our response time; the electronic Complaints Book (Livro de Reclamações Eletrónico) with its direct link; the competent Portuguese alternative dispute resolution entity for our sector and location, named with its address and website, which is a legal obligation for online sellers; the EU online dispute resolution platform where still applicable; applicable law; competent courts; the consumer's right to sue in their country of residence.

Scope to be drafted: our right to amend; that the version in force at the time of an order governs that order; how changes are communicated; the date of the last revision, displayed at the top or bottom of the page and updated at every change.